Shipping Policy

1. Shipping costs

1.1. Shipping costs are calculated based on the weight and destination of your order. The exact costs will be displayed during the checkout process.

1.2. We offer free shipping for orders above a certain value. This threshold may vary depending on promotions and campaigns.

2. Delivery times

2.1. The processing time for orders is 1-2 business days.

2.2. The delivery time within Austria is usually 2-5 working days after dispatch.

2.3. For international orders, delivery times may vary depending on the destination country and are usually 5-15 business days.

3. Shipping methods

3.1. We ship our products using reliable shipping providers to ensure that your order arrives safely and on time.

3.2. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number that you can use to track the status of your delivery.

4. International shipping information

4.1. International orders may be subject to additional customs duties, taxes, and fees, which must be borne by the buyer. These costs vary by country and are not included in our shipping rates.

4.2. Please check with your country's customs authorities for possible additional costs.

5. Delivery to parcel stations

5.1. In Austria, we offer delivery to parcel stations. Please provide the relevant information when ordering.

6. Returns and refunds

6.1. If you are not satisfied with your order, you can return the products within 30 days of receipt. Please contact our customer service to arrange the return.

6.2. The buyer is responsible for the return shipping costs, unless the product is defective or damaged. In this case, we will cover the return shipping costs.

6.3. After receiving and inspecting the returned goods, we will refund the purchase price within 14 days using the original payment method used.

7. Contact Information For questions or further information about our shipping policies, please contact our customer service: info@berbersan.at