Imprint

(Information according to § 5 ECG, § 14 UGB, § 24 MediaG, § 63 GewO)

BerBerSan GmbH
Pfarrgasse 677
8970 Schladming, Austria
Phone: (+43) 660 78 25 735
E‑Mail: info@berbersan.at
Web: https://www.berbersan.com

Full company name: BerBerSan GmbH
Business purpose: Planning, development, manufacturing, marketing and distribution of dietary supplements, natural remedies, books and health-related products; research and development in the field of innovative health and natural products
Place of trade licence: Pfarrgasse 677, 8970 Schladming
VAT number: ATU81703818
Commercial register number: FN 646292 f
Memberships: Austrian Chamber of Commerce
Supervisory authority / Trade authority: District Administration of Liezen
Management: Bernhard Sikora, MSc.

Online dispute resolution of the European Commission: https://ec.europa.eu/odr
We are willing to participate in out‑of‑court settlement proceedings before a consumer arbitration body. The competent body is, for example, “Schlichtung für Verbrauchergeschäfte”, Mariahilfer Straße 103/1/18, 1060 Vienna (www.verbraucherschlichtung.at).

General Terms and Conditions (GTC) for the BerBerSan GmbH Webshop

Status: 28 July 2025

1. Scope

These General Terms and Conditions (GTC) apply to all contracts concluded via the webshop www.berbersan.com between BerBerSan GmbH (hereinafter “BerBerSan”, “we”) and our customers. Diverging terms of the customer are not recognised unless we expressly agree to their validity in writing.

2. Contracting Party and Contact

The purchase contract is concluded with:
BerBerSan GmbH, Pfarrgasse 677, 8970 Schladming, Austria
VAT: ATU81703818, CRN: FN 646292 f
E‑Mail: info@berbersan.at, Phone: (+43) 660 78 25 735

3. Offer and Conclusion of Contract

3.1 The presentation of products in the webshop does not constitute a legally binding offer but an invitation to submit an order.
3.2 By clicking the “Buy Now” button, you submit a binding order for the goods in your shopping cart.
3.3 The contract is concluded when we accept your order by sending you an order confirmation via e‑mail or by dispatching the goods.
3.4 The language of the contract is German (optional: English). We do not store the contract text permanently. You may print or save the order data before submitting your order.

4. Right of Withdrawal for Consumers (FAGG)

4.1 Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
4.2 The withdrawal period is fourteen days from the day on which you or a third party designated by you other than the carrier takes physical possession of the goods.
4.3 To exercise the right of withdrawal, you must send us a clear statement (e.g. letter, e‑mail). You may use the model withdrawal form (see Annex), but this is not mandatory.
4.4 Exclusions from the right of withdrawal (among others, pursuant to § 18 para. 1 FAGG):

• Sealed goods that cannot be returned for hygiene or health protection reasons if their seal was removed after delivery.

• Perishable goods or goods with a rapidly expiring shelf life.

• Customized or clearly personalised goods.

5. Prices and Shipping Costs

5.1 All prices are quoted in euros and include statutory VAT and other price components.
5.2 Shipping costs apply in addition to the product prices. These are shown separately during the ordering process. Delivery may be free of charge above a certain order value—please refer to the shipping information page for details.
5.3 For deliveries to non‑EU countries, additional customs duties, taxes and fees may apply and must be borne by the customer.

6. Delivery

6.1 Delivery is made within Austria and to the countries specified in the webshop.
6.2 Unless otherwise stated, delivery time within Austria is 2–5 working days.
6.3 If a product is not available, we reserve the right not to accept the order or to withdraw from the contract. Any payments already made will be refunded.

7. Payment

7.1 Accepted payment methods are: advance payment, credit card, PayPal and other services listed in the shop (e.g. Stripe, Klarna, Apple Pay, Google Pay).
7.2 The purchase price is due upon conclusion of the contract.
7.3 In case of default in payment, statutory default interest rates apply. Necessary dunning and collection costs may be charged to the customer.

8. Retention of Title

The goods remain our property until full payment has been made. Pledging, transfer of ownership or other encumbrance prior to transfer of ownership is not permitted.

9. Warranty and Liability

9.1 The statutory warranty law (Gewährleistung) pursuant to §§ 922 ff ABGB applies.
9.2 We are fully liable for damages resulting from injury to life, body or health caused by us, our legal representatives or vicarious agents.
9.3 For other damages, we are only liable for intent and gross negligence. Liability for slight negligence is excluded unless essential contractual obligations are breached.
9.4 Product images and descriptions may differ slightly from the delivered goods. The concrete product specifications are decisive.

10. Health-Related Notes

Dietary supplements are no substitute for a balanced diet and healthy lifestyle. The recommended daily dose must not be exceeded. In case of pregnancy, breastfeeding, known medical conditions or medication, please consult your doctor or pharmacist before use.

11. Dispute Resolution / Consumer Complaints

The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/
We are willing to participate in dispute resolution proceedings before a consumer arbitration body. For example: “Schlichtung für Verbrauchergeschäfte” (www.verbraucherschlichtung.at).

12. Data Protection

Information on the processing of personal data can be found in our privacy policy.

13. Final Provisions

13.1 Austrian law applies, excluding UN sales law. For consumers, the choice of law applies only insofar as it does not deprive the consumer’s habitual residence of mandatory provisions.
13.2 Jurisdiction for contracts with entrepreneurs is the locally competent court at the registered office of BerBerSan GmbH.
13.3 Should individual provisions of these GTC be invalid, the contract remains otherwise valid. The invalid provision is replaced by the statutory regulation.
13.4 Amendments and additions to these GTC require written form. This also applies to the waiver of the written form requirement.

 

Annex: Model Withdrawal Form

To: BerBerSan GmbH
Pfarrgasse 677
8970 Schladming, Austria
E‑Mail: info@berbersan.at

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods:

________________________________________________________

Ordered on / received on: ______________________________

Name of consumer(s): _________________________________

Address of consumer(s): _______________________________

Signature of consumer(s) (only if notified on paper)

Date: ______________________