Refund policy

Return Policy

Thank you for your purchase at BerBerSan® . If you are not completely satisfied with your purchase, you have the following return rights.

Return Conditions:

• We accept returns within 30 days of the purchase date.
• The customer is responsible for return shipping costs.
• No restocking fee will be charged.
• Items must be returned in their original condition.

How to Return:

• To initiate a return, please contact us at info@berbersan.at and we will provide you with the necessary steps.

Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you receive the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., by email or letter) of your decision.
We will refund the full purchase price within 14 days of receiving the returned goods.